1. Who we are
DMSCrow is a Scotland-based technology company providing business technology support, including managed IT, Microsoft 365, cybersecurity, cloud, backup, AI, automation, websites and digital presence services.
For privacy enquiries, you can contact us at:hello@dmscrow.co.uk.
2. Information we may collect
We may collect personal information when you:
- contact us by email;
- ask about our services;
- become a client or supplier;
- visit or interact with our website;
- communicate with us through business or professional channels.
This may include:
- your name;
- business name;
- job title;
- email address;
- telephone number;
- details about your enquiry or project;
- technical information such as IP address, browser type and website usage data where analytics or security tools are used.
3. How we use personal information
We use personal information to:
- respond to enquiries;
- provide information about our services;
- deliver agreed services to clients;
- manage business relationships;
- maintain records, invoices and correspondence;
- improve our website and services;
- protect our website, systems and business from misuse or security threats;
- meet legal, accounting or regulatory obligations.
4. Lawful bases for processing
We process personal information under one or more lawful bases, depending on the situation:
- Consent — where you have clearly agreed to a specific use of your information.
- Contract — where processing is needed to provide services or take steps before entering into a contract.
- Legal obligation — where we need to keep records or comply with legal requirements.
- Legitimate interests — where we use information to run, protect and improve our business in a way that does not override your rights.
5. Sharing personal information
We do not sell personal information. We may share information with trusted service providers where necessary to operate our business and deliver services.
This may include providers used for:
- email and communication;
- website hosting and security;
- analytics;
- accounting and administration;
- client support and service delivery;
- legal, regulatory or professional advice.
Where we use third-party providers, we aim to ensure they handle personal information appropriately and only process it for the relevant purpose.
6. International transfers
Some technology providers may process or store information outside the United Kingdom. Where this happens, we aim to ensure appropriate safeguards are in place, such as adequacy arrangements or contractual protections where required.
7. How long we keep information
We keep personal information only for as long as needed for the purpose it was collected, including to respond to enquiries, provide services, maintain business records, meet legal obligations and resolve disputes.
Enquiry information may be kept for a reasonable period so we can manage follow-up conversations. Client, supplier, accounting and contract records may be retained for longer where required for legal, tax or business purposes.
8. Cookies and analytics
Our website may use cookies or similar technologies for essential site functionality, security, analytics or performance monitoring.
Non-essential cookies, such as analytics or marketing cookies, should only be used where appropriate notice and consent mechanisms are in place. You can read more in ourCookie Policy.
9. Security
We take reasonable technical and organisational steps to protect personal information from unauthorised access, loss, misuse or disclosure.
No system can be guaranteed completely secure, but we aim to use appropriate measures for the nature of the information and the services we provide.
10. Your rights
Depending on the circumstances, you may have rights under UK data protection law, including the right to:
- access your personal information;
- ask us to correct inaccurate information;
- ask us to delete information in certain circumstances;
- ask us to restrict or object to processing;
- request portability of information where applicable;
- withdraw consent where processing is based on consent.
To exercise these rights, contact us athello@dmscrow.co.uk.
11. Complaints
If you are unhappy with how we handle personal information, please contact us first so we can try to resolve the issue.
You also have the right to complain to the UK Information Commissioner’s Office.
12. Changes to this policy
We may update this Privacy Policy from time to time to reflect changes in our business, services, website or legal requirements. The latest version will be published on this page.